So 3 mobile seemed so easy, get a contract and use it and pay for it. simple.
well NEVER GO WITH THREE.
I've been with them on contract for 2 years and pay as you go for too many to count. I have never had a problem with pay as you go, though i was a little bit pissed when they decided to half the time of my extras with out notification or me agreeing to.
Any way the problem started when i was due an upgrade, i looked for the deals as i wanted to get 2 phones, one for me one for my other half, simple enough.
Tesco are doing a deal that was what i wanted, so i called up 3 to give my 30 days notice to end my contract.
after being passed around from customer care( now there's a joke in it's self) to cancellations.
I was bombarded with questions and how i am such a great customer for what ever the fucvk the dude said,
he offered a deal which was ok. but for more money. i also added that i wanted a second contract under my name.
his eyes must have lit up, he quickly tryed to push me in to taking the same contract as he was offering but for more!
cheeky bugger!
After turning down his offer he then went off saying that if i took a sim only deal and waiting 90 days i could upgrade the sim only to contract and get the phone i wanted.
after saying no to that as why would i want to do that he quickly pushed a call for some other useless and deaf
person who tried to offer me the same thing and said it was a deal and for me as i was a valued customer he would also throw in his liver and 9 children and his wifes soul for kicks.
still not happy with this weird offer i left it at that.
The next day after i had a think about what i wanted i thought to my self that staying would be easier and it was only an extra 50p i would be paying for my contract and the other half could get one some where else.
so i called up and went through the long process of waiting for them to answer and then all the dumb questions for data protection. got all the way to saying i wanted that deal.
BOOM!!!
it wasn't there any more.
then i was left with the half wit who wanted to give me a shit phone for a tenner a month more.
not wanting to stay i said i wanted to just cancel the line and go else where as they had what i wanted so i was passed through to yet another dept and went through the same bull shit questions as if in that time some one had take my phone and made off with it.
like magic the offer that wasn't there was not being offered.
as this magical deal had just been stopped, after going through the process of saying i didn't want the 2nd line as the offer was crap he hastily put my order through.
I explainned to him that i would be away from my house as i have cancer and needed to go to treatment.
and would i be able to get it delivered to store.
This caused more problems as in his words exactly the store is unsafe.
So a mobile phone shop stocked with phones and cameras is unsafe.
yes he replied.
ok so i said can you put this through and i go to the store and get the hand set there as it's a phone shop full of phones that way it's done in front of me.
NO again, this is a dept deal the store can't do that.
getting annoyed at this point I said fine where is the DPD wherehouse in my area and i will get it from there as if i'm not in 3 times i have to pay.
he could not answer and made it very difficult to get any answer untill i agreed.
a little pushed into it i agreed, he did his thing and still hadn't told me anything. and to top matters off he then after we went through all that and him putting it through, the shit of a guy then said you will be charged for delivery.
WHAT THE FUCK! I HIT THE ROOF.
3 went through all that to then add a charge that wasn't mentioned any time through the bull shit they were trying to sell.
i told that little shit to cancel the order, which he then tried to argue it was standard practice.
standard practice to add shit on once the customer agreed.
I had a call from a manager, 30 mins later trying to get me to take there piece of shit deal,
no fucking way.
he then decided to offer to reduce my contract as a sign of good faith which i agreed and i also asked that i could still cancel my contract with out problems.
he assured me that was the case.
today is the last 30 days of my contract so i called at 11am to cancel it, after going through all the usual bollocks i got through, i said really clearly I AM GIVING 30 DAYS NOTICE OF TERMINATING MY CONTRACT.
the guy on the other end tried to peddle his horse shit, which i was having none.
then he goes off about an upgrade i did and that it was going to cost me more money to cancel.
at this point again not pleased that 3 has taken it apon it's self to mislead me i said again i didn't care cancel the contract.
he then was blabbing on about them doing an investigation in to it that would take 5 days.
again i repeated i don't care cancel the contract.
after going through is many times, 8 to be exact my contract still hasn't been cancelled.
and yet again i am waiting for a manager to give me a call back.
needless to say the direct debit is cancelled and they can go fuck them selves.
well NEVER GO WITH THREE.
I've been with them on contract for 2 years and pay as you go for too many to count. I have never had a problem with pay as you go, though i was a little bit pissed when they decided to half the time of my extras with out notification or me agreeing to.
Any way the problem started when i was due an upgrade, i looked for the deals as i wanted to get 2 phones, one for me one for my other half, simple enough.
Tesco are doing a deal that was what i wanted, so i called up 3 to give my 30 days notice to end my contract.
after being passed around from customer care( now there's a joke in it's self) to cancellations.
I was bombarded with questions and how i am such a great customer for what ever the fucvk the dude said,
he offered a deal which was ok. but for more money. i also added that i wanted a second contract under my name.
his eyes must have lit up, he quickly tryed to push me in to taking the same contract as he was offering but for more!
cheeky bugger!
After turning down his offer he then went off saying that if i took a sim only deal and waiting 90 days i could upgrade the sim only to contract and get the phone i wanted.
after saying no to that as why would i want to do that he quickly pushed a call for some other useless and deaf
person who tried to offer me the same thing and said it was a deal and for me as i was a valued customer he would also throw in his liver and 9 children and his wifes soul for kicks.
still not happy with this weird offer i left it at that.
The next day after i had a think about what i wanted i thought to my self that staying would be easier and it was only an extra 50p i would be paying for my contract and the other half could get one some where else.
so i called up and went through the long process of waiting for them to answer and then all the dumb questions for data protection. got all the way to saying i wanted that deal.
BOOM!!!
it wasn't there any more.
then i was left with the half wit who wanted to give me a shit phone for a tenner a month more.
not wanting to stay i said i wanted to just cancel the line and go else where as they had what i wanted so i was passed through to yet another dept and went through the same bull shit questions as if in that time some one had take my phone and made off with it.
like magic the offer that wasn't there was not being offered.
as this magical deal had just been stopped, after going through the process of saying i didn't want the 2nd line as the offer was crap he hastily put my order through.
I explainned to him that i would be away from my house as i have cancer and needed to go to treatment.
and would i be able to get it delivered to store.
This caused more problems as in his words exactly the store is unsafe.
So a mobile phone shop stocked with phones and cameras is unsafe.
yes he replied.
ok so i said can you put this through and i go to the store and get the hand set there as it's a phone shop full of phones that way it's done in front of me.
NO again, this is a dept deal the store can't do that.
getting annoyed at this point I said fine where is the DPD wherehouse in my area and i will get it from there as if i'm not in 3 times i have to pay.
he could not answer and made it very difficult to get any answer untill i agreed.
a little pushed into it i agreed, he did his thing and still hadn't told me anything. and to top matters off he then after we went through all that and him putting it through, the shit of a guy then said you will be charged for delivery.
WHAT THE FUCK! I HIT THE ROOF.
3 went through all that to then add a charge that wasn't mentioned any time through the bull shit they were trying to sell.
i told that little shit to cancel the order, which he then tried to argue it was standard practice.
standard practice to add shit on once the customer agreed.
I had a call from a manager, 30 mins later trying to get me to take there piece of shit deal,
no fucking way.
he then decided to offer to reduce my contract as a sign of good faith which i agreed and i also asked that i could still cancel my contract with out problems.
he assured me that was the case.
today is the last 30 days of my contract so i called at 11am to cancel it, after going through all the usual bollocks i got through, i said really clearly I AM GIVING 30 DAYS NOTICE OF TERMINATING MY CONTRACT.
the guy on the other end tried to peddle his horse shit, which i was having none.
then he goes off about an upgrade i did and that it was going to cost me more money to cancel.
at this point again not pleased that 3 has taken it apon it's self to mislead me i said again i didn't care cancel the contract.
he then was blabbing on about them doing an investigation in to it that would take 5 days.
again i repeated i don't care cancel the contract.
after going through is many times, 8 to be exact my contract still hasn't been cancelled.
and yet again i am waiting for a manager to give me a call back.
needless to say the direct debit is cancelled and they can go fuck them selves.
